Returns & refunds

If it isn’t right, tell us.

Last updated October 22, 2026

Food safety comes first

For food safety, we do not accept physical returns of jerky and do not resell returned food. If there is a problem with your order, contact us about a replacement or refund. Do not send food back to us.

Damaged, incorrect, or spoiled orders

If your order arrives damaged, incomplete, incorrect, or in poor condition, use our contact form within 14 days of delivery. Include your order number if you have it and describe the problem. We’ll respond within two business days to help resolve it.

Orders that never arrive

If tracking says your order was delivered but you cannot find it, check with others at the address and your usual delivery spot, then use our contact form. If an order is lost in transit, we will replace or refund it.

Changing your mind

Unopened bags can be refunded if you contact us within 14 days of delivery and the product has been stored as directed. We may ask you to dispose of the item rather than return it. Opened bags cannot be refunded for a change of mind. This does not affect requests about damaged, incorrect, or spoiled products.

Canceling before shipping

Contact us as soon as possible if you need to cancel. Orders can be canceled for a full refund before they are handed to the carrier. Use the contact form with your order number, or check order status to see whether your order has shipped yet.

How refunds are paid

Refunds are issued through our payment processor to the original payment method. We do not offer store credit or refunds to a different card. After a refund is issued, the funds typically appear within five to ten business days depending on your bank; your bank controls when the refund appears. Original shipping is refunded when the whole order is refunded because of our error, and is not refunded on a change-of-mind refund of part of an order.

Your consumer rights

This policy does not limit rights you have under applicable consumer law.